NO, you do not need to own a company

We welcome both Individual Sales & Corporate Sales

Your responsibilities are to

1. Source for new customers who want to use our sauces

2. Submit your customers' Orders to HQ

3. Manage your customers if they have questions / concerns

4. Follow up closely with your customers regarding any outstanding invoices

5. Manage your distribution team (if any)

NO, you will not be employed by The Impossible Sauces

Our partnership is based upon a Commission % based structure only

YES you can

Our partnership is based upon a Commission % based structure only

We work on a Commission % structure

Please contact us directly for a detailed explanation on how we compensate you

You will be paid your entitled commission % on the 7th of every month

If the 7th of month falls on a weekend or public holiday, you will be paid on the next available working day

*Note: HQ will only process commission for fully settled invoices

Any outstanding invoices will not be processed for the current month and will carry forward to the following month until invoices are settled

All customers you find are under your "Commission"

We will report these customers under your Name / Company

At month end, HQ will share a summary of your customers' order details

You are required to confirm and sign-off on the summary before your entitled Commission is paid out

Yes you can

You are welcome to have a team under you

We will only speak to you regarding customer matters unless you have given us permission to speak to your team members

Your team's Commission will be paid from your Commission portion and NOT from HQ

You are not liable

In such circumstances, please contact us immediately to arrange for replacement sauces

However this is on a case-by-case basis and we will investigate further before approving any replacement sauces

You are not liable

All sauce sales are final and not eligible for returns and/or refunds

Upon delivery of sauces, your customer will acknowledge receipt of ordered amount

You are not required. We will arrange the delivery of your customers' orders

*Exception: We may require your assistance under special situations e.g. last minute orders, delivery issues

You do not, unless you require a meeting with HQ

Other than that, all correspondences will between HQ and you will be through Whatsapp

Yes. Please notify HQ on the period and we will accept direct orders

What is a Direct Order? A Direct Order is when your customers call HQ directly to place an order, instead of placing an order through you

You are entitled to all of the agreed % Commission for all Direct Orders

Our customer service working hours are from Monday to Wednesday 10am to 3pm, excluding weekends and Malaysian public holidays

Any other orders outside of these times will be processed the next available working day

All invoices must be settled before delivery is made

*Note: Your Commission cannot be processed until your customer has settled their outstanding invoices for the month

You may place your order with us through two ways:-

1. Directly to us via Whatsapp. This is preferable as we will be able to respond and place your order ASAP

2. Through our website. Remember to login with your Corporate details so we are able to track your order more efficiently

We currently accept Bank Transfer (IBG) only

Please click here for Bank Account details

We currently accept Malaysian Ringgit (MYR) only

Please click here for latest information on MOQ

MOQ is 20kg per sauce

Apologies, unfortunately we do not do same day delivery

We require a lead time of two weeks for every order

We will assess and accept credit terms on a case-by-case basis

Yes you can

For mix-and-match orders, as long as your order fulfills the MOQ, you are entitled for free delivery

Please contact us directly and we will arrange delivery of remaining balance / quantity

In such circumstances, please contact us immediately to arrange for replacement sauces

However this is on a case-by-case basis and we will investigate further before approving any replacement sauces

Yes we do have Corporate rates for your customers, depending on the amount ordered

Please click here for the latest Corporate Rates

Our delivery partners will arrange for orders to be delivered in a cold truck or with Lalamove

All our sauces are sealed in nylon pouches, labeled accordingly, and are kept at frozen temperature

The exception is our Sweet & Sour Sauce, which is stored at Room Temperature

Once the full payment is made, deliveries are done every week on Tuesday and Thursday

We deliver both within the Klang Valley and Interstate using cold trucks

Interstate delivery will incur an additional delivery fee

1. Outsourced delivery truck

2. Lalamove

Delivery partner is dependent on the volume and your customer requirements

Delivery is free if your order meets the Minimum Order Requirement (MOQ)

Please click here for latest MOQ Information

Orders below the MOQ will be subject to the prevailing delivery charge

Please contact us directly for further information

NO, currently we do not

However we are currently working hard to reach you all over the world!

Stay tuned!

Our sauces are made Ready-To-Eat and do not require additional cooking

Only heating of sauces is required

NO additional cooking and NO additional spices or additives are required

Only heating up of the sauces are needed

You can add some water when heating the sauce as per your preference

We specialise in sauces only and therefore our sauces are not accompanied with any meat, poultry nor seafood

Our manufacturer is 100% certified Halal

As of 2022, our sauces are pending approval to be 100% certified Halal status from JAKIM (governing body for Halal certification in Malaysia)

Click here for status

Every packet is 1kg in volume

A 1kg packet can serve up to 6 Individual servings

Our Assam Sauce, Green Curry Sauce, Malaysian Laksa Lemak and Kapitan Sauce have a shelf-life of 4 months from the listed manufacturing date

Sauces must be kept in Frozen Temperature

Our Sweet & Sour Sauce has a shelf-life of 6 months from the listed manufacturing date

Sauce can be kept at Room Temperature

All sauce sales are final and not eligible for returns and/or refunds

Please contact us directly to further the matter

Apologies, unfortunately all our sauces are individually packed in 1kg volumes

We currently do not cater to unique amounts

NO, unfortunately not

Our Minimum Order Requirement (MOQ) for SAUCE is 20kg per sauce

Yes we provide FREE samples at your request, excluding delivery charges

You may Self-Collect at our nearest Collection point. Please contact us directly for further arrangements

Apologies unfortunately for samples, we do not arrange delivery

You may Self-Collect at our nearest Collection point. Please contact us directly for further arrangements

We will provide one standard 1kg packet per sauce

Yes we do

Please click here for the latest Corporate Rates

Yes we require you to create an account with your Corporate details

This is to better track your order requirements and for us to better serve your sauce needs!

Please contact us directly if you have any questions or concerns

Our customer service working hours are from Monday to Wednesday 10am to 3pm, excluding weekends and Malaysian public holidays